At Extra Storage we want to maintain your trust, and so we want you to be familiar with how we collect, use, and disclose your information. Our customers are people – not just data! Now a word from the attorneys.

This Privacy Policy ("Policy") describes the collection and use of your information as you interact with Extra Storage, by phone, online or other direct contact. It applies to information we collect from all sources, including but not limited to our operations, our website https://www.extra-storage.com/ (the "Site"), mobile sites, and applications. This Policy does not apply to other websites, regardless of whether they are operated by affiliates or business partners of Extra Storage or whether they are linked to the Site.

By using our services and/or the Site, you consent to the collection, use, and sharing or disclosure of your information by Extra Storage consistent with this Policy. The Policy will change from time to time, so please check this page for updated versions as you may not be otherwise notified. However, your continued use of Extra Storage’s services and/or Site serves as your acceptances of this Policy as amended from time to time. This Policy is incorporated by reference into our Terms of Use.

You may choose not to provided requested information, or may choose to restrict the use of cookies, but that may limit the services Extra Storage is able to provide to you.

In general, we may receive and store any information you enter on our website or give us in any other way. Such information Extra Storage collects is categorized as Non-Personally Identifiable Information and Personally Identifiable Information.

Non-Personally Identifiable Information

Non-Personally Identifiable Information is information that does not personally identify you. Non-personally identifiable information may be derived from personally identifiable information by removing individual identities. Non-Personally Identifiable Information may also be aggregate information, or information without personally identifiable information that is used in the aggregate as a statistical measure. Extra Storage may use and/or disclose such non-personally identifiable information for a variety of purposes.

Personally Identifiable Information

Personally Identifiable Information is information that does personally identify you as an individual. Examples include your name, address, telephone number, billing information or email address. Non-Personally Identifiable Information (such as information about your activity with our services or Site, or demographic information) is characterized as Personally Identifiable Information if linked to Personally Identifiable Information that identifies you.

What We Collect

We may collect the following Personally Identifiable Information:

Profile/Account Information you provide, such as: name, address, telephone number, email address, and any information required for a military discount if applicable. Some of this information may be required while other information is optional.
Information you provide when posting a review or comment, sending a message to or communicating with Extra Storage (through any means), or participating in a contest or promotion. If a contest or promotion is co-branded or co-hosted with another entity, the collection, use, and sharing of such information may occur through Extra Storage or the other entity.
Information related to your use of the Site and internet activity, such as: your Internet Protocol (IP) address, your browser type, the device used (computer, mobile device etc.), the device identifier if applicable, the web address visited prior to accessing the Site, and your activity on the Site.
Information related to your interaction with Extra Storage emails, such as: whether you open or click on an email and whether you forwarded the email.
Information provided from third parties (social media services, commercially available sources, or business affiliates and partners etc.) such as your name, contact information, transaction and purchase/rental information, use of certain applications or your relationship with various products and service providers. For example, if you access or connect Extra Storage through a social media platform, we may collect your user name, any information or content the social media platform provides (profile picture, email address or contact lists, information you made public through the platform etc.)

How We Collect It

Information collected by Extra Storage may be directly provided by you, or collected passively through technologies like cookies, web beacons, pixels and clear GIFs. If enabled in your browser, cookies may be downloaded to the device you use to access the Site. They may deliver content and/or a user experience tailored to your preferences, or facilitate Site function. If you set your browser to not accept cookies (for assistance try the Help portion of your browser’s toolbar), your use of the Site may be impaired.

Web beacons, pixels, and clear GIFs are transparent image files that if allowed, provide Extra Storage with some of your information, such as: website usage information, interaction with emails. Such technologies may be used in conjunction with cookies. Extra Storage may also collect cookies from Site visitors in order to utilize third party online advertising. For more information or to opt out from third party advertising, visit the Network Advertising Initiative consumer opt-out page.

Why We Collect It

Information collection assists Extra Storage in the administration and improvement of our business and the Site. Personally Identifiable Information may be used to:

Provide and manage our services
Deliver relevant content and recommendations
Deliver relevant online advertising
Enable social sharing functionality
To contact you
To protect our rights and the rights of others

Third parties, such as advertisers on the Site, may also collect information from you (such as by setting cookies on your device). Extra Storage may not have any interaction with such information collection, nor control over such third-party passive information collection. Similarly, Extra Storage may also receive information from third parties about you, including Personally Identifiable Information. Extra Storage may combine such information with the information we collect about you, and once combined such information is subject to this Policy.

Who We May Share It With

Extra Storage may share or disclose your Personally Identifiable Information to third parties such as:

Service Providers (data storage and processing facilities, payment processing etc.) in order to conduct Extra Storage’s
Third party, independent storage companies you interact with or conduct business with on the Site.
Acquirers, successors, or assignees as appropriate in a business transaction such as a merger, acquisition, or bankruptcy.
Other third parties as appropriate to protect our property, legal rights, and interests, or the property or rights of others, or as required by law.

Accessing Your Information & Your Choices

You can access and update your profile information by logging into your account on the Site.

You may choose not to provided requested information, or may choose to restrict the use of cookies, but that may limit the services Extra Storage is able to provide to you. You may also choose to close your online account by contacting us at the telephone number below, although this will affect your ability to use some of our services, such as online rentals and online auto-pay. We may retain certain information associated with your account even after it is closed.

You may unsubscribe from marketing emails. You may or may not be able to unsubscribe from transactional emails.

You may be able to request transactional information be sent to you by text message. If you participate in our text message system you will be able to opt out. Contact us at the telephone number provided below if you need assistance.

Please note that given a lack of industry standards regarding "do-not-track" (DNT) signals, Extra Storage currently does not take action in response to these signals. In other words, if your browser transmits a DNT signal, we may continue tracking.

Security Measures

Extra Storage takes reasonable measures to protect your personally identifiable information. However, you supply information to Extra Storage at your own risk as data security measures cannot be guaranteed to be fully effective.

Links

The Site may link to third-party websites Extra Storage does not own or operate, such as social media platforms. Your use and activity on third-party websites is not governed by this Policy. Please consult the third-party’s website for their privacy policy. Extra Storage is not responsible for the conduct or privacy policies of third parties, even if the Site links to third parties.

Contact

Please contact us with any questions or comments.

Privacy Policy & Terms of Use

Privacy Policy & Terms of Use

Privacy Policy

Terms of Use